Return Policy

Return Policy



The possibility of return is valid for 14 days. If more than 14 days have passed since your purchase, we cannot offer you an exchange or refund.

Only unused items that are in the same condition as you received them are eligible for a return. The item must also be returned in its original packaging.

Some items cannot be returned. This applies, for example, to perishable items such as food, flowers, newspapers or magazines. We also do not accept returns of hygienic or sanitary items, hazardous materials, or flammable liquids or gases.

Other non-returnable items:
* gift cards
* downloadable software products
* some health and personal hygiene products
To process your return, we require a receipt or proof of your purchase is required.
Do not return your purchase to the manufacturer.

Only part of the price will be refunded in certain cases: (where applicable)
* Books that have clearly been used
* CDs, DVDs, video tapes, software, games, cassette tapes or vinyl records of which the package has been opened
* Items that are not in their original condition, damaged or missing parts, and where this is not the fault of us
* items that are not returned within a period of 14 days after delivery returned
Refunds (if applicable)
After receipt and inspection of the returned items, we will send you an acknowledgment of receipt by e-mail. We'll also let you know if we've approved or declined your refund.
If we approve your refund, it will be processed and automatically charged to your credit card or original method of payment within a certain number of days.

Delayed or missing refunds (if applicable)
If you haven't received your refund yet, please check your bank account first.
If necessary, please contact the issuer of your credit card. It may take a while to see your refund.
If that's not the problem, please contact your bank. It often takes time to process a refund.
Did you do this, but still haven't received your refund? Please contact us at info@naerapro. com.
Discounted Items (if applicable)
Refunds cannot be given for items that are marked down.

Exchange (if applicable)
We only replace faulty or damaged items. If you want to exchange an item for the same item, please send an email to info@naerapro. com and send the article to Maarnse Grindweg 12P, Maarn, 3951 LK, The Netherlands.

If the item was purchased specifically as a gift and shipped directly to you, you will receive a credit for the value of the returned item. We will send you a gift card as soon as we receive the returned item.

If the item was not marked as a gift at the time of purchase or if the giver first received the item himself and only then gave it to you, we will refund the item to the person who gave it to you and that person will receive so message that you sent it back.

To return your item, you must send it to Maarnse Grindweg 12P, Maarn, 3951 LK, The Netherlands.

The shipping costs for returning the item are for your account. Shipping costs are non-refundable. When you receive a refund, the shipping costs will be deducted from your refund.

The time it takes for a replacement item to reach you depends on where you are.

If you are sending us an item worth more than €75, please consider a shipping service with a tracking option or insurance. We do not guarantee that we will receive your returned item.